For all enquiries, including product information, order support, or general assistance, please contact us at:
Our team reviews every message with care and will respond as promptly as possible during business hours.
We value every interaction and are committed to providing a considered, high-quality service experience. For training and quality assurance purposes, communications may be monitored or recorded to help us continually refine our customer care.
FAQs
How do I place an order?
Simply select your desired products, add them to your basket, and proceed to checkout. You will receive a confirmation email once your order has been placed successfully.
What payment methods do you accept?
We accept major credit and debit cards, as well as selected secure online payment methods available at checkout.
Can I modify or cancel my order after placing it?
If your order has not yet been processed, we will do our best to assist with changes or cancellation. Please contact us as soon as possible at contact@atelierlaflotte.com.
Where do you ship to?
We offer shipping to selected countries. Available destinations will be shown at checkout or find them on our designated Shipping & Deliveries page.
How long does delivery take?
Delivery times vary depending on your location. Estimated delivery times are displayed at checkout.
How can I track my order?
Once your order has been dispatched, you will receive a tracking link via email.
What is your return policy?
We accept returns within the stated return period, provided items are unused and in their original condition. Find more about our return policy on our Returns & Exchanges page.
How do I return an item?
Please contact our customer service team to initiate a return and receive further instructions.
How long do refunds take?
Refunds are processed once returned items have been received and inspected. Processing times may vary depending on your payment provider.
How do I care for my towels?
Find all instructions in our designated Care Guide.
What are your towels made from?
Our towels are made from 100% cotton, designed for softness, durability, and everyday comfort.
Are colours true to the images online?
We strive to ensure accurate colour representation, though slight variations may occur depending on screen settings and lighting.
How can I contact you?
You can reach us at contact@atelierlaflotte.com.
What are your response times?
We aim to respond to all enquiries as quickly as possible during business hours.
